Rates Fees and Charges

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Fire and Emergency Services Levy

The NSW Government has deferred the collection of the Fire and Emergency Services Levy via Council rates. The collection was due to commence on 1 July 2017, however has now been deferred indefinitely. The Levy will continue to be collected via insurance policies until the NSW Government has completed its review of the policy.

For more information please visit the Fire and Emergency Services levy website

Register to receive rate notices via email

You can now register to receive your rates and charges notice and instalment notices via email.

If you would like to register to receive your rate notices online visit the qcc.formsport.com.au website and click the register link.  Rates and charges notices will be in the form of a PDF attachment sent to an email address nominated by you. You can view, save and print all of your notices at any time online via the qcc.formsport.com.au website.

All amounts that remain due and payable following the due date will be issued with a reminder notice mailed to your current postal address. Therefore, it is imperative to ensure both your email and postal addresses are as up to date as possible. You can register any change of address online here.

Frequently Asked Questions

I received the message ‘Update error:information is not found’.
Check that your name is entered exactly as it appears in your rates notice including Mr/Mrs and spaces between initials. Check your assessment number – ie 7 digits.

I have more than one property. Do I have to register twice?
If the name and address on all of your notices are exactly the same you should register with one assessment number and the system will automatically include all of your notices in the one login. It may be necessary to log out and log back in again to see all your notices.

If you require notices with different names to be registered on the same login you will need to contact Council’s Rate section on 02 6285 6000.

I forgot my user name or password. What do I do?
Click on the “forgot password” link on the home page and complete the form to retrieve your password information.  Please contact Queanbeyan-Palerang Regional Council Rates section on 02 6285 6000 for any help and support relating to this website.

Fees and Charges


Rates

Rates are Council's main source of income. Council uses rate funds to maintain and improve services and facilities for the community. Queanbeyan City Council operates under the base rating structure. Base rates enable each property to pay a similar amount for basic service provision and then the balance of the rate assessment is determined on the value of the property.

As part of its requirements under the Integrated Planning and Reporting Framework, Council developed the 2014-15 Operational Plan and Operational Plan Overview which was sent out with the first rates instalment. The document shows where Council's income comes from, how your rates will be spent and what Council is doing for the financial year. For more information on Integrated Planning, click here.

2015-16 Operational Plan

When do you pay your rates?

You will receive a rates bill four times a year unless you prefer to pay the whole amount in one instalment. Rate payments are due on 31 August, 30 November, 28 February and 31 May.

What if I don’t pay my instalment by the due date?

Council adopted a revised Rates and Charges Debt Recovery Policy at its meeting on 22 May 2013. The policy provides for Council’s nominated Debt Recovery Agency to send a reminder notice. This will occur where debts remain outstanding for 14 days from the instalment due date and where the balance exceeds $50. If the outstanding debt is not paid within 14 days of the reminder notice, Council’s nominated Debt Recovery Agency will proceed with the issue of a Demand Letter and where necessary, commence legal action. Where you are having difficulty in meeting your payment obligation, Council’s policy also provides the opportunity for you to manage your outstanding amount through a payment arrangement. If you wish to consider a payment arrangement please refer to the instructions provided on your most recent correspondence or where no instructions are provided, please contact Council in the first instance.

The debt management timetable is summarised below:

Instalment due date  Reminder notice - Target Date  Demand letter  Legal action commences 
31 August  15 September  14 calendar days after reminder notice  Seven calendar days after demand letter 
30 November  15 December  14 calendar days after reminder notice   Seven calendar days after demand letter  
28 Feburary  15 March  14 calendar days after reminder notice 
Seven calendar days after demand letter  
31 May  15 June  14 calendar days after reminder notice   Seven calendar days after demand letter  

You should also be aware that failure to pay the outstanding amount will result in additional charges as follows:

Interest Charges – Where payment is not received by the instalment due date. Refer to Council’s Fees & Charges.

Legal Fees – Where payment is not received prior to commencement of legal action.

What is rate pegging?

Rate pegging is the limit set by the Minister for Local Government by which a council may increase the total income it will receive from rates. The Minister specifies this percentage each year. If the rate-pegging limit is 2.2% for any given year, council could only gain 2.2% more total income from rates in that given year compared to last year. This does not mean that each individual rate assessment could increase by 2.2%, as rates are determined by valuations and every property is revalued every three years.

Special Rate Variation

If Council wishes to raise its rating income above the rate pegging limit set by the Minister it must apply for a Special Rate Variation. Queanbeyan City Council applied for an ongoing Special Rate Variation of 5.8% for the 2010-11 financial year to deal with maintenance and renewal of the city’s roads, footpaths and parks and sportsfields. Council's application was approved by the Minister of Local Government for an initial period of three years, however a subsequent review by the Inpedendent Pricing and Regulatory Tribunal (IPART) has led to an ongoing approval. Click here for more information.


Payment Methods

We have a number of payment methods that are available for our residents.

  • Pay your rates and charges online now
  • Over the counter at our office at 257 Crawford St, Queanbeyan
  • Via any branch of Australia Post
  • BPAY – via telephone or internet
  • Payment methods are clearly shown on the back of each rates notice.

Pension Concession Information

Who is eligible?

Under State legislation some pensioners are eligible for concessions. The amounts of the concessions available on an annual basis are fixed by legislation. At present this concession is limited to $250 for ordinary rates and charges for domestic waste management services combined. In addition, an $87.50 rebate applies to residents in the urban area for both water and sewerage charges. Total of $425 per annum. In addition to the $425 provided, Council also provides up to an additional $40 per annum for eligible pensioners.

If you receive a pension or benefit you may be eligible for a concession even though someone else may jointly own and occupy the property. To obtain further information please phone Council on 6285 6000.


Rates forms and Useful Links